IT Network Support
We strive to create flexible support for your network as an integrated package of;
- On Site Engineer Visits (Breakdown)
- On Site Engineer Visits (Proactive Service)
- Telephone Support
- Guaranteed Response
Our Support Method
We recommend clients purchase onsite re-active breakdown cover and commence a program of regular pro-active service.
Benefits
- Fixed Cost Onsite Engineer Visits for Breakdowns
- FREE Telephone Support*
- Guaranteed Response*
- If you do not use your calls they are carried forward - “don’t use it, don’t lose it”
- Supported by Microsoft Trained & Qualified staff
- Consistent attendance by an assigned engineer builds system familiarity
Break Fix Visits - are purchased as a block of fixed cost calls.
E.g. Hard Disk Crash
- Our engineer would attend. Diagnose the issue. Replace the drive. Rebuild the windows version required. Reconnect to the network.
- Regardless if the call takes 1 Hour or 2, you simply use a fixed cost onsite visit, with parts invoiced separately.
Proactive Service
A preventative maintenance program utilizing the following processes on Servers & PC’s as appropriate;
Monthly Server Checks
Recommended by Microsoft to ensure maximum system Up Time & Security.
Annual Workstation Service
Vital to the efficiency of your network, this process removes the daily accumulation of software residue and fragmentation that hinders efficient operation. Don’t buy new PCs service the ones you have!
Server Image
Create an image of your server system settings to ease recovery time following a complete server loss or crash. For clarity, your data backup will not contain this information.
Back Up Test
To review your vital data, establish if the current backup configuration reflects said vital data & test the integrity of a full backup.
Anti Virus Protection
We are continually amazed by the systems we inherit that do not have this fundamental protection up-to-date and system wide.
Geographical Service Area
We provide IT Network Support services to the following areas:
Glasgow, Paisley, Hamilton, Motherwell, Airdrie, East Kilbride, Stirling, Cumbernauld, Bellshill, Wishaw, Coatbridge
Please feel free to contact us, for more information on our full range of IT services.